1. Acceptance and authority
These Terms of Service (the “Terms”) form a binding agreement between CHEIO AI (“CHEIO,” “we,” “us,” or “our”) and the person or organization purchasing, accessing, or using our websites or services (“Customer,” “you,” or “your”). By accessing the services, submitting an order, or accepting an offer, you agree to these Terms and our Privacy Policy.
If you use the services for a business or other organization, you represent that you have authority to bind that organization. You must be at least 18 years old and legally capable of entering a contract.
2. Services
CHEIO provides configurable marketing, lead-generation, lead-response, customer-relationship, follow-up, appointment-booking, reputation, campaign-management, reporting, and AI-assisted communication services. The exact services, channels, features, deliverables, usage limits, and onboarding requirements may be described on an order page, checkout page, proposal, written plan, or other service-specific document (each, an “Order”). If an Order conflicts with these Terms, the Order controls only for the conflicting service-specific term.
CHEIO may use software, communications providers, advertising platforms, payment processors, hosting providers, AI providers, and other vendors to deliver the services. CHEIO is not required to disclose or provide direct access to its internal methods, prompts, configurations, templates, or vendor agreements.
3. Account, onboarding and access
You agree to provide accurate, current information and timely access to the accounts, domains, calendars, advertising assets, phone numbers, content, credentials, approvals, and business information reasonably needed to configure and operate the services. Delays or incomplete information may delay launch or limit performance and do not extend a paid period unless CHEIO agrees in writing.
You are responsible for maintaining the confidentiality of your credentials and for activity performed through your account. Notify us promptly at [email protected] if you suspect unauthorized access.
4. Fees, automatic renewal, cancellation and refunds
Introductory period
Unless an Order states otherwise, the introductory CHEIO service fee is $99 for the first 30 days. After that period, the service automatically renews at $497 per month until canceled.
Automatic billing
You authorize CHEIO and its payment processor to charge the payment method on file for the initial fee, recurring fees, applicable taxes, and any separately approved charges. Monthly charges recur on or near the applicable billing date. You are responsible for keeping payment information current.
Cancellation
You may cancel renewal at any time by following the available account-cancellation process or emailing [email protected]. Cancellation prevents the next renewal charge. Unless CHEIO terminates for cause, your paid services continue through the end of the current billing period and then expire.
Nonrefundable payments
All amounts paid to CHEIO are nonrefundable and non-creditable, including the $99 introductory payment and monthly renewal payments. There are no prorated refunds for unused time, delayed Customer approvals, Customer-requested pauses, or partial use of the services, except where applicable law requires otherwise.
Failed or overdue payments may result in suspension or termination. You remain responsible for amounts incurred before cancellation or termination.
5. Advertising services and separate ad spend
When advertising management is included, CHEIO may help create, launch, monitor, or optimize campaigns on third-party platforms such as Google or Meta. Advertising spend is separate from CHEIO’s service fees and is paid by you directly or charged separately as disclosed. You control or approve the advertising budget.
Advertising platforms independently control auctions, approvals, delivery, suspensions, policies, attribution, and reporting. CHEIO does not guarantee that an advertisement will be approved or remain active. You authorize CHEIO to act on your behalf within the access and budget you approve.
6. Calls, text messages and email
CHEIO services may send or assist with calls, AI-generated or artificial-voice calls, SMS/MMS messages, and emails. When you provide your own contact information and affirmatively request or consent to communications from CHEIO, you authorize CHEIO to contact you through the requested channels, including through automated technology or an AI-generated voice where disclosed. Consent to marketing communications is not a condition of purchase where prohibited by law.
Message frequency varies. Message and data rates may apply. You may opt out of CHEIO marketing texts by replying STOP, request help by replying HELP, or contact [email protected]. You may unsubscribe from marketing email using the unsubscribe method provided. Transactional or service-related communications may continue when permitted by law.
When CHEIO sends communications for a Customer, the Customer is the sender or initiator to the extent provided by applicable law and remains responsible for the lawful basis, consent, content, audience, suppression lists, calling times, identification, required disclosures, and opt-out handling for its campaigns.
7. Artificial-intelligence features
Some services use artificial intelligence to generate or assist with text, voice, summaries, responses, recommendations, campaign content, routing, qualification, or scheduling. AI output may be incomplete, inaccurate, delayed, or inappropriate for a particular circumstance. It does not replace professional, legal, medical, financial, or safety advice.
You are responsible for reviewing material decisions, maintaining appropriate human oversight, and promptly correcting inaccurate business information. CHEIO may monitor, test, restrict, or disable AI features to improve quality, protect users, comply with law, or prevent harm. Calls may be recorded or transcribed when configured and legally permitted, with responsibility for any required notices allocated as described in Section 8.
8. Customer responsibilities and legal compliance
You are solely responsible for your business, products, services, prices, licenses, claims, fulfillment, customer relationships, and compliance obligations. You represent and warrant that:
- you have all rights and permissions necessary for the data, lists, content, trademarks, testimonials, offers, and accounts you provide;
- your instructions, campaigns, communications, and use of the services comply with all applicable laws, platform policies, industry rules, and contractual obligations;
- you will obtain and document all required consent for marketing calls, AI-generated or artificial-voice calls, texts, emails, call recording, tracking, and targeted advertising;
- you will honor opt-outs, revocations of consent, do-not-call requests, suppression lists, privacy requests, and applicable communication-time restrictions;
- you will not direct CHEIO to make deceptive, discriminatory, abusive, unlawful, or misleading claims; and
- you will review and approve material business information and offers before launch.
CHEIO may provide tools or workflows that support compliance, but does not provide legal advice and does not guarantee that your configuration, campaign, list, or business practice complies with every law.
9. Third-party services
The services may integrate with or depend on third-party services. Your use of those services may be governed by separate terms and privacy policies. CHEIO is not responsible for third-party outages, policy changes, account restrictions, pricing changes, data loss, rejected advertisements, deliverability, or acts and omissions outside CHEIO’s reasonable control.
10. Intellectual property and licenses
You retain ownership of content, trademarks, business information, and data you provide (“Customer Materials”). You grant CHEIO and its service providers a nonexclusive, worldwide, royalty-free license to host, copy, modify, transmit, display, and otherwise process Customer Materials as reasonably necessary to provide, secure, support, and improve the services.
CHEIO and its licensors retain all rights in the services and in CHEIO-created or preexisting software, workflows, prompts, templates, configurations, methods, designs, documentation, know-how, and branding. Unless an Order expressly states otherwise, your subscription provides a limited, nonexclusive, nontransferable right to use the configured services during the paid term and does not transfer ownership of CHEIO’s underlying systems or reusable materials.
Feedback you provide may be used by CHEIO without restriction or obligation, provided we do not publicly identify you without permission.
11. Customer data and confidentiality
Each party may receive nonpublic business, technical, or commercial information from the other. The receiving party will use reasonable care to protect confidential information and will use it only to perform or receive the services, enforce rights, comply with law, or as otherwise authorized. This obligation does not cover information that is public without breach, independently developed, rightfully received without a duty of confidentiality, or required to be disclosed by law.
Our handling of personal information is described in the Privacy Policy. When CHEIO processes personal information solely on a Customer’s behalf, the Customer determines the purposes and means of that processing, subject to the parties’ Order and applicable law.
12. Acceptable use
You may not use the services to violate law or third-party rights; send unlawful or abusive communications; impersonate others; distribute malware; attempt unauthorized access; interfere with service integrity; reverse engineer protected components; scrape or resell the services without permission; generate deceptive reviews; discriminate unlawfully; or promote fraud, violence, exploitation, or illegal goods or services.
13. Availability, modifications and beta features
CHEIO may update, replace, add, or remove features to improve the services, address security or compliance needs, or respond to third-party changes. We do not guarantee uninterrupted or error-free operation. Beta, preview, demo, or experimental features may be changed or discontinued at any time and are provided for evaluation.
14. Disclaimers and no guaranteed results
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” CHEIO DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
15. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHEIO AND ITS OWNERS, PERSONNEL, AFFILIATES, AND PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, SAVINGS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES; OR THE COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHEIO’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID TO CHEIO BY THE CUSTOMER DURING THE THREE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITATIONS DO NOT APPLY WHERE LIABILITY CANNOT LAWFULLY BE LIMITED.
16. Indemnification
You will defend, indemnify, and hold harmless CHEIO and its owners, personnel, affiliates, and providers from third-party claims, losses, liabilities, penalties, damages, and reasonable costs arising from your Customer Materials; your products, services, offers, lists, or business practices; your breach of these Terms; your violation of law or third-party rights; or communications and campaigns performed according to your instructions. CHEIO will provide reasonable notice and cooperation, and you may not settle a claim in a manner that admits fault by or imposes obligations on CHEIO without our written consent.
17. Suspension and termination
CHEIO may suspend or terminate access immediately for nonpayment, security risk, suspected fraud, unlawful activity, platform-policy violations, abuse, material breach, or conduct that could harm CHEIO, its providers, or others. Upon expiration or termination, your right to use the services ends. Provisions that by their nature should survive—including payment obligations, ownership, disclaimers, limitations, indemnification, confidentiality, and governing law—will survive.
18. Governing law and venue
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles. Subject to any non-waivable applicable law, the state and federal courts serving Prince William County, Virginia will have exclusive jurisdiction over disputes arising from these Terms or the services, and each party consents to personal jurisdiction and venue there.
19. General terms
These Terms and applicable Orders are the entire agreement regarding the services and supersede prior discussions about their subject matter. You may not assign these Terms without CHEIO’s written consent; CHEIO may assign them as part of a reorganization, financing, merger, acquisition, sale of assets, or transfer of the services. No waiver is continuing. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will continue. Neither party is liable for delay caused by events beyond reasonable control, except payment obligations.
CHEIO may update these Terms. Material changes will be posted with a revised effective date and, when required, additional notice. Continued use after the effective date constitutes acceptance of the updated Terms.